Frequently Asked Questions

Try running it under hot water for a while. This should soften the potato enough to free the knife.

Contact your builder’s customer care team, they should have verified the heating is working.

1. Check your boiler pressure (should be 1-1.5 bar when cold).
2. Check that thermostats are set correctly. If you have multiple thermostats, their zones may be reversed!
3. If some rooms are warmer than others, you may need to turn the radiator thermostat down in those rooms to help balance the heat.
4. Ensure the timer/programmer is set appropriately.
5. Try resetting the boiler (check manual).
6. A few residents have needed to have the zone valves (3 port valves) replaced, which divert water between heating and hot water. If these are not installed next to your boiler, they may be underneath the bath.

Emergency gas issues: If you smell gas, call the National Gas Emergency Service on 0800 111 999 immediately.

The site manager should provide bins for you. Leeds City Council delivered a stack of bins to the estate for the builders to issue.

First you should check the isolators (likely in the loft), and circuit breaker (in the fuse box/consumer unit marked PV or Solar) are turned on. The builders sometimes forget to turn them on. The inverter screen (again likely in the loft) may not be lit up if there isn’t enough sunlight currently.

Secondly, you will need to register for an export tariff or Smart Export Guarantee (SEG) with an energy provider. This does not need to be the same as your electricity provider. Octopus for example provide export tariff’s higher than the base SEG rate. You will need the installation documentation (MCS certificate) which you should receive from the builder.